Guest Services Bell Desk – Four Diamond Hospitality

Infor; Temecula (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist guests with check-in/check-out, answer questions, and coordinate with the team to ensure high-quality service. A friendly, professional presence helps guests feel welcomed and cared for during their stay.

Candidates should maintain a positive attitude, communicate clearly in English, and be available to work weekends or holidays as needed.

Qualifications

• High school diploma or GED is preferred.
• Clear communication in English required.
• Ability to provide exceptional guest service in a fast-paced casino environment.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Respond to guest inquiries professionally.
• Resolve guest issues promptly and courteously.
• Upsell resort outlets and promotional amenities.
• Coordinate with other departments on service delivery.

Skills

Guest service

Positive attitude

Eye contact

Professional demeanor

Weekend/holiday availability

English communication

Education

High school diploma or GED

Tools

OPERA

Job description

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist guests with check-in/check-out, answer questions, and coordinate with the team to ensure high-quality service. A friendly, professional presence helps guests feel welcomed and cared for during their stay.

Candidates should maintain a positive attitude, communicate clearly in English, and be available to work weekends or holidays as needed.