Guest Experience Specialist - Four Diamond Service

Infor; Temecula (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Infor in Temecula is seeking a Guest Services Representative to create memorable guest experiences while maintaining high standards of service. Responsibilities include managing cash transactions, promptly responding to guest requests, and operating hotel systems. Candidates should have a high school diploma and a minimum of two years' experience in a hotel or casino environment. Excellent interpersonal skills and the ability to operate computer systems are essential. A Class 'A' gaming license is required.

Qualifications

• Must qualify to obtain and maintain a Class 'A' gaming license.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Must maintain confidentiality of all player accounts.

Responsibilities

• Provide memorable experiences and guest satisfaction.
• Maintain a cash bank and manage cash transactions.
• Respond to guest requests promptly and courteously.

Skills

Excellent interpersonal and guest relations skills

Analytical skills for detailed guest reports

Ability to work independently

Mathematical skills for calculations

Ability to operate moderately complex computer systems

Education

High school diploma or GED

Minimum of two years' experience in a Hotel/Casino environment

Tools

Microsoft Office applications (Word, Excel)

Hotel PMS

Bally’s CMP

Job description

Infor in Temecula is seeking a Guest Services Representative to create memorable guest experiences while maintaining high standards of service. Responsibilities include managing cash transactions, promptly responding to guest requests, and operating hotel systems. Candidates should have a high school diploma and a minimum of two years' experience in a hotel or casino environment. Excellent interpersonal skills and the ability to operate computer systems are essential. A Class 'A' gaming license is required.