Guest Services Specialist: Elevate Live Event Experiences

HOB Entertainment, LLC; Boston (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment in Boston is seeking a customer service professional to deliver exemplary service, adapt to customer needs, and refer unresolved issues to the appropriate departments. You will maintain detailed records of inquiries, complaints, and actions taken while supporting sales opportunities.

Requirements include a High School Diploma or equivalent, at least 2 years in customer service, strong communication and teamwork, and physical ability to lift 50 lbs+.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Operations Manager.

Skills

Customer service experience

Communication skills

Teamwork

Problem solving

Judgment and diplomacy

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment in Boston is seeking a customer service professional to deliver exemplary service, adapt to customer needs, and refer unresolved issues to the appropriate departments. You will maintain detailed records of inquiries, complaints, and actions taken while supporting sales opportunities.

Requirements include a High School Diploma or equivalent, at least 2 years in customer service, strong communication and teamwork, and physical ability to lift 50 lbs+.