Guest Services Specialist — Elevate Fan Experience

Live Nation Worldwide, Inc.; Albuquerque (NM); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Roadie Babies program

Exclusive employee ticketing program

Job summary

Live Nation Entertainment is hiring for a Guest Service team member to interact with customers, answer inquiries, resolve complaints, and drive service excellence at events. The role supports ticketing and venue operations in a fast-paced environment.

You will handle orders, provide product information, and document interactions while upholding the company’s customer-first standards and sustainability initiatives across venues.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Services Manager.

Skills

Customer service

Communications

Verbal communication

Written communication

Interpersonal skills

Judgment and diplomacy

Teamwork

Problem solving

Strategic thinking

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is hiring for a Guest Service team member to interact with customers, answer inquiries, resolve complaints, and drive service excellence at events. The role supports ticketing and venue operations in a fast-paced environment.

You will handle orders, provide product information, and document interactions while upholding the company’s customer-first standards and sustainability initiatives across venues.