Guest Services (VB Amphitheater)

Live Nation Entertainment; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading live entertainment company is seeking a Guest Service member to join their team in Virginia Beach. The role involves interacting with customers to provide information and resolve complaints, ensuring an exemplary customer service experience. Candidates should possess a high school diploma and at least 2 years of customer service experience. Strong communication and problem-solving skills are required, as well as the ability to lift and carry up to 50 lbs. This position supports a vibrant live entertainment environment.

Qualifications

• Minimum 2 years of experience in Customer Service.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to lift and carry 50 lbs or more.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls to resolve customer concerns.
• Assist guests with inquiries and needs.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Job description

About Live Nation Entertainment

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network.

Job Summary

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Key Responsibilities

• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed expectations. Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Show CARE by participating in venue recycling efforts before, during, and after shows.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
• Other tasks as assigned by the Guest Services Manager.
• Refer unresolved customer grievances to designated departments for further investigation.
• Assist guests with any questions or needs.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.