Event Staff: Guest Services & Live Entertainment

Live Nation Worldwide, Inc.; Sacramento (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly office

Student loan reimbursement

Adoption/fertility support

Tuition reimbursement

Job summary

Live Nation Entertainment is seeking a customer service specialist to support venues in Colorado. The role involves handling inquiries, resolving issues, and processing orders while promoting additional services.

Candidates should demonstrate strong communication and teamwork skills and be prepared for a physically active environment. The position emphasizes delivering CARE through sustainability programs, collaborating with staff, and maintaining accurate records of all customer interactions.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program and educate fans about efforts.
• Partner with fellow band members at the end of show to close the venue and manage event equipment.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Sales

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking a customer service specialist to support venues in Colorado. The role involves handling inquiries, resolving issues, and processing orders while promoting additional services.

Candidates should demonstrate strong communication and teamwork skills and be prepared for a physically active environment. The position emphasizes delivering CARE through sustainability programs, collaborating with staff, and maintaining accurate records of all customer interactions.