Guest Experience Specialist — Live Events

HOB Entertainment, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Six months of paid caregiver leave for

new parents including fostering

Roadie Babies helping new parents care

Access to exclusive employee ticketing

Job summary

Live Nation Entertainment is seeking a Guest Service team member who will interact with guests, respond to inquiries about products and services, and help resolve complaints to ensure a positive experience.

This role requires a High School Diploma, at least 2 years in customer service, strong communication and problem-solving skills, and the ability to walk, climb stairs, and lift up to 50 lbs. You will support sustainability initiatives and collaborate with venue staff.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Strong teamwork and ability to execute programs.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns.
• Adapt to customer needs to meet and exceed expectations.
• Refer unresolved customer grievances for further investigation.
• Solicit sales of new or additional services or products.
• Record details of inquiries, complaints, or actions taken.
• Support sustainability programs at the venue.

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking a Guest Service team member who will interact with guests, respond to inquiries about products and services, and help resolve complaints to ensure a positive experience.

This role requires a High School Diploma, at least 2 years in customer service, strong communication and problem-solving skills, and the ability to walk, climb stairs, and lift up to 50 lbs. You will support sustainability initiatives and collaborate with venue staff.