Guest Experience Specialist

Live Nation Worldwide, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption support

Fertility support

Job summary

Live Nation Worldwide, Inc. is seeking a Guest Service team member in the US to interact with customers and provide information about products and services.

You will handle inquiries, resolve complaints, and help process orders while contributing to a positive guest experience at live events. The role requires a High School Diploma or equivalent and 2+ years in customer service, with strong communication and teamwork.

Qualifications

• 2+ years in Customer Service and communications.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Strong strategic thinking and creative problem-solving skills.

Responsibilities

• Provide exemplary customer service to maintain loyalty.
• Handle inbound calls and in-person inquiries to resolve concerns.
• Record details of inquiries, complaints, and actions taken.
• Refer unresolved issues to appropriate departments for investigation.
• Assist in sustainability program activities and venue operations.

Skills

Customer service

Written communication

Interpersonal skills

Judgment and diplomacy

Teamwork

Verbal communication

Education

High School Diploma or equivalent

Job description

Live Nation Worldwide, Inc. is seeking a Guest Service team member in the US to interact with customers and provide information about products and services.

You will handle inquiries, resolve complaints, and help process orders while contributing to a positive guest experience at live events. The role requires a High School Diploma or equivalent and 2+ years in customer service, with strong communication and teamwork.