Guest Experience Specialist – Live Events

Live Nation Entertainment; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Live Nation Entertainment in New York seeks a Guest Service member to deliver exemplary customer service, respond to inquiries about products and services, and resolve complaints to maintain guest satisfaction.

You will handle inbound calls and in-person assistance, assist with sales, records of interactions, and participate in recycling and venue duties. The role requires strong communication, teamwork, and physical endurance for a fast-paced concert environment.

Qualifications

• Strong strategic thinking and creative problem solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Guest Services Manager
• Refer unresolved customer grievances to designated departments for further investigation
• Assist guest with any questions or needs

Skills

Strategic thinking

Communication skills

Judgment and diplomacy

Teamwork

Physical ability

Job description

Live Nation Entertainment in New York seeks a Guest Service member to deliver exemplary customer service, respond to inquiries about products and services, and resolve complaints to maintain guest satisfaction.

You will handle inbound calls and in-person assistance, assist with sales, records of interactions, and participate in recycling and venue duties. The role requires strong communication, teamwork, and physical endurance for a fast-paced concert environment.