Venue Guest Experience Associate

Live Nation Entertainment; Boston (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment in Boston is seeking a guest services associate to greet guests, scan tickets, answer questions and assist with seating during events. You will help keep the venue safe and presentable, resolve issues, verify tickets, assist guests with special needs, and guide people in emergencies.

The role requires friendly, outgoing demeanor and quick thinking in a fast-paced environment. Candidates should have a High School Diploma or equivalent and at least 1 year in guest

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.
• 6-8 hour shifts, walk up and down stairs.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with any questions and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Candidates should be friendly, outgoing, and presentable with the ability to think quickly in a fast paced environment and communicate effectively.
• Additional tasks as requested by management.

Skills

Verbal & written communication

Interpersonal skills

Judgment & diplomacy

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment in Boston is seeking a guest services associate to greet guests, scan tickets, answer questions and assist with seating during events. You will help keep the venue safe and presentable, resolve issues, verify tickets, assist guests with special needs, and guide people in emergencies.

The role requires friendly, outgoing demeanor and quick thinking in a fast-paced environment. Candidates should have a High School Diploma or equivalent and at least 1 year in guest