Guest Services Specialist - Check-In & Reservations Hero

Hilton Garden Inn Lansing West; Lansing (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hilton Garden Inn Lansing West is seeking a friendly Guest Service Agent to welcome guests, manage check-ins and check-outs, secure payment, and verify billing while upholding brand standards. You will assist guests with reservations and requests, ensuring accuracy and a positive experience.

You will anticipate guest needs and contribute to exceptional service through timely, professional interactions in a hotel environment.

Responsibilities

• Process check-ins and check-outs in a timely and accurate manner
• Secure payments and verify/adjust guest billing
• Assist guests with reservations and requests maintaining brand standards

Job description

Hilton Garden Inn Lansing West is seeking a friendly Guest Service Agent to welcome guests, manage check-ins and check-outs, secure payment, and verify billing while upholding brand standards. You will assist guests with reservations and requests, ensuring accuracy and a positive experience.

You will anticipate guest needs and contribute to exceptional service through timely, professional interactions in a hotel environment.