Guest Experience Specialist

Hilton Garden Inn Lake Oswego; Lake Oswego (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Garden Inn Lake Oswego is seeking a friendly front desk agent to warmly greet guests, check them in and out, and manage guest requests. You will handle registrations, process payments, and provide local recommendations, ensuring a smooth, welcoming stay.

The role requires clear English communication, basic computer skills, and a readiness to assist guests throughout their visit. Responsibilities include handling reservations, upselling hotel services, and maintaining accurate records in

Qualifications

• High school diploma or equivalent.
• Ability to communicate effectively in English.
• Experience in customer service is preferred but not required.

Responsibilities

• Greet and register guests at the front desk.
• Handle check-in/out and manage guest accounts.
• Input guest information into the computer system and process payments.
• Provide information on local attractions and hotel services.
• Maintain professional appearance and posture during shifts.

Skills

Customer service

English communication

Computer input

Stamina

Multitasking

Education

High school diploma

Tools

Point-of-Sale system

Credit card processing

Job description

Hilton Garden Inn Lake Oswego is seeking a friendly front desk agent to warmly greet guests, check them in and out, and manage guest requests. You will handle registrations, process payments, and provide local recommendations, ensuring a smooth, welcoming stay.

The role requires clear English communication, basic computer skills, and a readiness to assist guests throughout their visit. Responsibilities include handling reservations, upselling hotel services, and maintaining accurate records in