Guest Services Pro — Hotel Front Desk & Guest Experience

Resolute Road Hospitality; Bend (OR); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Travel Perks

Daily Pay

Health Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality’s Hilton Garden Inn Bend location seeks a Guest Services Agent to welcome guests and manage check-in/out, reservations, and guest requests. You’ll support front desk, kiosk, and pantry operations while upholding brand standards and hospitality excellence.

The role emphasizes social intelligence, teamwork, and integrity, with opportunities to contribute to a dynamic hospitality team in Bend, Oregon.

Qualifications

• High school diploma or GED required; hospitality experience preferred.
• Strong communication and guest service skills; friendly demeanor.
• Ability to multitask and work in a fast-paced hotel environment.

Responsibilities

• Greet guests and handle check-in/check-out with a welcoming attitude.
• Register guests, confirm reservations, and process payments.
• Promote loyalty programs and ensure members receive benefits.
• Respond to guest requests and resolve issues promptly and professionally.
• Operate front desk systems and manage calls, emails, and reservations.

Skills

Guest service

Verbal & written communication

Calm under pressure

Multitasking

Teamwork

Education

High School Diploma or GED

TIPS or equivalent

Tools

POS Systems

MS Office

Brand systems

Job description

Resolute Road Hospitality’s Hilton Garden Inn Bend location seeks a Guest Services Agent to welcome guests and manage check-in/out, reservations, and guest requests. You’ll support front desk, kiosk, and pantry operations while upholding brand standards and hospitality excellence.

The role emphasizes social intelligence, teamwork, and integrity, with opportunities to contribute to a dynamic hospitality team in Bend, Oregon.