Guest Service Agent

Peachtree Group Hospitality Management; Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Generous 401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

A hospitality management company is seeking a Guest Service Agent in Lansing. This role involves processing check-ins and check-outs, managing payments, and assisting guests with requests in a friendly manner. Candidates must be available for morning and evening shifts. The position offers a comprehensive benefits package, including medical insurance, retirement matching, and paid time off. Applicants are encouraged to apply to join a dedicated team ensuring guest satisfaction.

Qualifications

• Candidates must be available for morning and afternoon/evening shifts.
• Strong communication and interpersonal skills for a diverse guest base.
• Experience handling payments and basic billing adjustments.
• Ability to assist guests with reservations and requests professionally.

Responsibilities

• Process check-ins/outs and secure payment.
• Verify and adjust billing.
• Assist guests with reservations and requests.
• Adhere to brand standards and deliver high-quality service.

Skills

Guest service

Communication

Cash handling

Reservations

Job description

HGI LANSING
633 N Canal Rd.
Lansing, MI 48917, USA

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Candidates must be available for morning and afternoon/evening shifts.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.