Guest Services Agent - Create Seamless Stays & Welcomes

Resolute-Road-Hospitality; Bend (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality seeks a Guest Services Agent for a Hilton Garden Inn Bend location. You will be the welcoming face, handling check-in/out, guest requests, and front desk support.

Ideal candidates bring hospitality experience, strong communication, and a calm, professional demeanor under pressure. Join a team focused on guest satisfaction and brand standards at a busy, guest-oriented hotel.

Qualifications

• High school diploma or GED required.
• Previous hospitality or customer service experience preferred.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to guest requests promptly and professionally.
• Operates front desk systems and processes payments.
• Maintain lobby appearance and coordinate with other departments.
• Assist with pantry and retail transactions.

Skills

Front desk procedures

Verbal communication

Written communication

Data entry

Cash handling

Multitasking

Hospitality excellence

Emergency procedures

Interpersonal skills

Education

High school diploma or GED

Tools

POS systems

MS Office

Brand systems

Job description

Resolute Road Hospitality seeks a Guest Services Agent for a Hilton Garden Inn Bend location. You will be the welcoming face, handling check-in/out, guest requests, and front desk support.

Ideal candidates bring hospitality experience, strong communication, and a calm, professional demeanor under pressure. Join a team focused on guest satisfaction and brand standards at a busy, guest-oriented hotel.