Guest Service Agent: Elevate Check-Ins & Guest Experience

Hilton Garden Inn Granbury; Granbury (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Hilton Garden Inn Granbury is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests in a friendly, professional manner that reflects the hotel’s standards.

The role is on-site and requires anticipating guest needs, exceeding expectations, and implementing thoughtful solutions to provide exceptional service while ensuring compliance with brand policies and procedures, delivering guest

Responsibilities

• Process check-ins and check-outs with friendly, professional service.
• Secure payment and verify/adjust guest billing.
• Assist guests with reservations and requests.

Job description

Hilton Garden Inn Granbury is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests in a friendly, professional manner that reflects the hotel’s standards.

The role is on-site and requires anticipating guest needs, exceeding expectations, and implementing thoughtful solutions to provide exceptional service while ensuring compliance with brand policies and procedures, delivering guest