Guest Experience Specialist – Check-ins & Service
Peachtree Group
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Benefits offered by this job
Job summary
Peachtree Group is seeking a Guest Service Agent in Michigan to provide friendly, professional assistance to guests during check-in/out and throughout their stay. You will anticipate guest needs, answer inquiries, process payments, and ensure smooth billing while adhering to brand standards.
The role focuses on delivering exceptional service, supporting reservations, and implementing creative solutions to enhance guest satisfaction with a commitment to accuracy and efficiency.
Responsibilities
- Check guests in and out accurately and efficiently.
- Assist guests with reservations and special requests.
- Verify and adjust guest billing and payments.
Job description
Peachtree Group is seeking a Guest Service Agent in Michigan to provide friendly, professional assistance to guests during check-in/out and throughout their stay. You will anticipate guest needs, answer inquiries, process payments, and ensure smooth billing while adhering to brand standards.
The role focuses on delivering exceptional service, supporting reservations, and implementing creative solutions to enhance guest satisfaction with a commitment to accuracy and efficiency.
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