Guest Experience & Reservations Specialist

Hilton Garden Inn Hotel; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn Denver is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payment, and verify billing. You will assist guests with reservations and requests, maintaining high standards of service and brand compliance to ensure satisfaction throughout the stay.

The role emphasizes anticipating guest needs, delivering creative solutions, and collaborating with team members to provide a seamless guest experience in a fast-paced hotel environment.

Qualifications

• Proven customer service ability in hospitality or retail.
• Accurate cash handling and payment processing.
• Experience with reservations and guest requests.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Guest service

Cash handling

Reservations

Job description

Hilton Garden Inn Denver is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payment, and verify billing. You will assist guests with reservations and requests, maintaining high standards of service and brand compliance to ensure satisfaction throughout the stay.

The role emphasizes anticipating guest needs, delivering creative solutions, and collaborating with team members to provide a seamless guest experience in a fast-paced hotel environment.