Guest Experience Specialist: Check-ins & Reservations

Peachtree Group; Lansing (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Lansing, MI is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will do so in a friendly, professional, and timely manner while upholding brand standards.

This role requires anticipating guest needs and exceeding expectations, delivering creative solutions to ensure exceptional service and guest satisfaction, and collaborating with team members to uphold quality

Job description

Peachtree Group in Lansing, MI is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will do so in a friendly, professional, and timely manner while upholding brand standards.

This role requires anticipating guest needs and exceeding expectations, delivering creative solutions to ensure exceptional service and guest satisfaction, and collaborating with team members to uphold quality