Guest Services Specialist: Check-In & Concierge

Shamin Hotels; Chester (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels in Chester, VA is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local area information. You will greet guests, assign rooms, issue keys, and handle payments while delivering friendly front-desk service.

You will also respond to inquiries about hotel services, assist with bookings for transportation or entertainment, and ensure proper records and adherence to credit policies. Front desk operations require accuracy and composure.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.

Job description

Shamin Hotels in Chester, VA is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and local area information. You will greet guests, assign rooms, issue keys, and handle payments while delivering friendly front-desk service.

You will also respond to inquiries about hotel services, assist with bookings for transportation or entertainment, and ensure proper records and adherence to credit policies. Front desk operations require accuracy and composure.