Guest Service Agent: Welcoming Check-In & Local Concierge

Shamin Hotels Master; Charlottesville (VA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401K plan with company match

Paid time off

Shamin Perks discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent in Charlottesville, VA for a part-time role. You will check guests in and out, handle reservations, answer questions, and provide local activity recommendations.

The position requires keeping guest information accurate, distributing keys, processing payments, and assisting guests with services and directions. Training follows hotel policies and teamwork is essential.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining and travel directions.
• Keeps records of room availability and guests’ accounts.

Skills

Front desk experience

Customer service

Attention to detail

Time management

Teamwork

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent in Charlottesville, VA for a part-time role. You will check guests in and out, handle reservations, answer questions, and provide local activity recommendations.

The position requires keeping guest information accurate, distributing keys, processing payments, and assisting guests with services and directions. Training follows hotel policies and teamwork is essential.