Guest Service Specialist - Welcoming Front Desk Pro

Shamin Hotels Master; Colonial Heights (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee discounts

Job summary

Shamin Hotels in Colonial Heights, VA is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with area information. You will greet guests, manage room assignments, collect payments, and support hotel operations with a courteous, professional touch.

The role requires a high school diploma or GED and offers hourly pay with bi-weekly payroll. This on-site position sits in the Operations department under the Front Office Manager.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest as appropriate.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and activities.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Colonial Heights, VA is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with area information. You will greet guests, manage room assignments, collect payments, and support hotel operations with a courteous, professional touch.

The role requires a high school diploma or GED and offers hourly pay with bi-weekly payroll. This on-site position sits in the Operations department under the Front Office Manager.