Guest Services Agent: Warm Front Desk & Concierge

Emmet Hotel Llc; Charlottesville (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401K plan with company match

Employee discounts at branded hotels

Paid time off

Job summary

Shamin Hotels in Charlottesville, VA, is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and inquiries. You will help guests plan activities and provide local recommendations to ensure a memorable stay.

The role emphasizes strong customer service, attention to detail, and teamwork, with an hourly pay structure and opportunities to grow within a diverse hotel portfolio.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail required.
• Reliable mode of transportation required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to guests or bell staff.
• Transmits and receives messages using hotel systems.
• Answers inquiries about hotel services and local activities.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Teamwork

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Charlottesville, VA, is seeking a Guest Service Agent to assist guests with check-in/check-out, reservations, and inquiries. You will help guests plan activities and provide local recommendations to ensure a memorable stay.

The role emphasizes strong customer service, attention to detail, and teamwork, with an hourly pay structure and opportunities to grow within a diverse hotel portfolio.