Front Desk Guest Experience Agent

Shamin Hotels; Glen Allen (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels in Virginia is seeking a Guest Service Agent within the Operations department. You will greet guests, register and assign rooms, check guests in and out, answer questions about hotel services and local activities, and assist with reservations and directions to local attractions.

The role requires professional communication and attentive service. This on-site position entails handling keys, posting charges for room and services, managing payments, maintaining guest accounts,

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.

Job description

Shamin Hotels in Virginia is seeking a Guest Service Agent within the Operations department. You will greet guests, register and assign rooms, check guests in and out, answer questions about hotel services and local activities, and assist with reservations and directions to local attractions.

The role requires professional communication and attentive service. This on-site position entails handling keys, posting charges for room and services, managing payments, maintaining guest accounts,