Guest Experience Concierge

Hampton Inn/ Homewood Suites Richmond Downtown; Richmond (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K plan

Paid time off

Employee discounts

Job summary

Shamin Hotels in Richmond, VA is seeking a friendly Guest Service Agent to warmly greet guests, check them in and out, and assist with reservations and requests. You will handle payments, issue room keys, and answer questions about local attractions while coordinating with the front office team for a seamless stay.

Prior front desk experience is preferred; a high school diploma or GED is required. The role offers hourly pay and opportunities for growth within our expanding portfolio of hotels,

Qualifications

• Experience at a hotel front desk or guest-services role.
• Strong organisational and numerical skills for billing.
• Ability to balance guest requests with company policies.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions as needed.
• Transmits/receives messages and handles guest inquiries.
• Becomes familiar with hotel services, dining, and local attractions.
• Compute bills, collect payments, and process reservations.
• Maintain guest records and ensure security of valuables.

Skills

Front desk experience

Prioritization

Time management

Attention to detail

Reliability

Teamwork

Education

High school diploma or GED

Job description

Shamin Hotels in Richmond, VA is seeking a friendly Guest Service Agent to warmly greet guests, check them in and out, and assist with reservations and requests. You will handle payments, issue room keys, and answer questions about local attractions while coordinating with the front office team for a seamless stay.

Prior front desk experience is preferred; a high school diploma or GED is required. The role offers hourly pay and opportunities for growth within our expanding portfolio of hotels,