Guest Experience Specialist — Front Desk

Oak Llc; Richmond (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Shamin Hotels in Richmond, VA seeks a Guest Service Agent to greet guests, check them in/out, and assist with reservations, local recommendations, and related services. You will provide information about local attractions and activities and help guests plan their visits, ensuring a smooth arrival and stay.

The role requires handling payments for rooms and services, keeping guest accounts up to date, communicating with other front office staff, and upholding company policies.

Qualifications

• High school diploma or GED or equivalent.
• Proven experience as a front desk agent preferred.
• Excellent communication and customer service skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue keys and escort instructions to guests.
• Transmits and receives messages using hotel systems.
• Answers inquiries about hotel services, accommodations, and local attractions.
• Process payments for room charges and other fees.
• Assist with reservations and guest requests.
• Maintain records of room availability and guest accounts.
• Follow hotel policies and procedures.

Skills

Customer service

Front desk

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Richmond, VA seeks a Guest Service Agent to greet guests, check them in/out, and assist with reservations, local recommendations, and related services. You will provide information about local attractions and activities and help guests plan their visits, ensuring a smooth arrival and stay.

The role requires handling payments for rooms and services, keeping guest accounts up to date, communicating with other front office staff, and upholding company policies.