Guest Services & Reservations Agent

Extended Stay America; Greenwood (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative to deliver exceptional guest experiences at the front desk. You will check guests in/out, handle reservations and payments, and maintain lobby and common areas.

You will also assist with breakfast setup and respond to guest requests with courtesy and professionalism. The role requires English proficiency, basic cash handling, and knowledge of the property management system to manage shift reports and audits.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Ability to handle payments accurately and follow company procedures.
• Strong communication and guest service skills.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payment per guidelines.
• Process reservations, registrations, payments, and departures.
• Maintain front desk areas and ensure safety and security procedures are followed.
• Handle cash, credit card, and city ledger balances and perform daily paperwork.
• Promote ESA services and convert inquiries into reservations.
• Support breakfast setup and post- breakfast cleanup as required.
• Maintain cleanliness of the lobby, front desk, and common areas.
• Provide accommodations to guest requests and report safety issues.

Skills

English proficiency

Front desk operations

Cash handling

Customer service

Telephone skills

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to deliver exceptional guest experiences at the front desk. You will check guests in/out, handle reservations and payments, and maintain lobby and common areas.

You will also assist with breakfast setup and respond to guest requests with courtesy and professionalism. The role requires English proficiency, basic cash handling, and knowledge of the property management system to manage shift reports and audits.