Guest Services Agent (Hotel Front Desk)

Extended Stay Hotels; Nashville (TN); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Résumé du poste

Extended Stay America is seeking a Guest Services Representative to greet guests, manage check-in/out, answer phones, and process payments according to company guidelines. You will support front desk operations, handle reservations, and maintain accurate daily paperwork while upholding safety standards across guest areas.

The role emphasizes delivering a high-quality guest experience with a friendly, helpful attitude and attention to detail.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Proficient English communication with guests, associates and vendors.
• Experience operating a property management system and performing audits when needed.

Responsabilités

• Assist guests, answer phones, check-in and check-out, and collect payments per guidelines.
• Complete front office daily paperwork and ensure safety procedures are followed.
• Handle reservations, registrations, payments, and departures.
• Maintain organized front desk and public areas and assist with breakfast setup.

Connaissances

English proficiency

PMS operation

Safety awareness

Reporting & documentation

Numeracy skills

Problem solving

Guest service mindset

Formation

High School Diploma or GED

Outils

Property Management System

Description du poste

Extended Stay America is seeking a Guest Services Representative to greet guests, manage check-in/out, answer phones, and process payments according to company guidelines. You will support front desk operations, handle reservations, and maintain accurate daily paperwork while upholding safety standards across guest areas.

The role emphasizes delivering a high-quality guest experience with a friendly, helpful attitude and attention to detail.