Guest Services Pro | Weekly Pay & Benefits

Extended Stay America; Santa Rosa (AZ); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering скидки

Job summary

Extended Stay America is seeking a friendly Guest Services Representative to greet guests, answer phones, check in/out, and process payments in accordance with company guidelines. You will complete front desk paperwork and uphold safety and security standards across the property.

This role emphasizes delivering a welcoming experience, resolving guest requests, promoting hotel amenities, and maintaining a clean, organized front desk area. Weekly pay and competitive wages are among the benefits.

Qualifications

• Excellent English communication with guests and staff.
• Experience with property management systems.
• Ability to perform routine reports and audits.
• Ability to handle cash and payments securely.

Responsibilities

• Assist guests, answer phones, check in/out and collect payment.
• Handle reservations, registrations, and departures per guidelines.
• Maintain front desk area and breakfast display.
• Promote ESA services and convert inquiries to reservations.
• Ensure safety and security procedures followed.

Skills

English proficiency

PMS skills

Cash handling

Guest service

Problem solving

Education

High school diploma/GED

Job description

Extended Stay America is seeking a friendly Guest Services Representative to greet guests, answer phones, check in/out, and process payments in accordance with company guidelines. You will complete front desk paperwork and uphold safety and security standards across the property.

This role emphasizes delivering a welcoming experience, resolving guest requests, promoting hotel amenities, and maintaining a clean, organized front desk area. Weekly pay and competitive wages are among the benefits.