Guest Services Pro — Weekly Pay & Benefits

Extended Stay America, Inc.; Englewood (CO); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-discnt

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, manage front desk operations, and process reservations and payments. This role requires strong English communication, cash handling, and adherence to safety and service standards at our Denver location.

The GSR will assist guests during check-in/out, maintain daily front desk records, and support breakfast setup plus housekeeping cross-training as needed. A positive, customer-focused attitude is essential.

Qualifications

• English proficiency to interact with guests, associates and vendors.
• Proficient operation of property management system technology.
• Understand safety rules, operating and maintenance instructions.
• Complete routine reports and correspondence.
• Perform basic arithmetic for payments and balances.
• Apply good judgment at all times.
• Resolve guest issues using Make it Right process.

Responsibilities

• Assist guests, answer phones, check-in and check-out.
• Process reservations, registrations, payments, and departures.
• Maintain front desk paperwork and cash handling.
• Ensure safety and security procedures are followed.
• Monitor and maintain lobby and common areas.
• Promote ESA services and convert inquiries into reservations.
• Identify sales leads from guest information.
• Perform breakfast setup/teardown as needed.
• Cross-train in housekeeping and laundry as needed.

Skills

English proficiency

Cash handling

Guest issue resolution

Reporting

Attention to detail

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, manage front desk operations, and process reservations and payments. This role requires strong English communication, cash handling, and adherence to safety and service standards at our Denver location.

The GSR will assist guests during check-in/out, maintain daily front desk records, and support breakfast setup plus housekeeping cross-training as needed. A positive, customer-focused attitude is essential.