Guest Experience Specialist | Weekly Pay

Extended-Stay-Hotel; Englewood (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering major-

Job summary

Extended Stay America is seeking a Guest Services Representative to interact with guests, handle telephone inquiries, manage check-ins/check-outs, and collect payments in line with company guidelines. The role emphasizes delivering excellent guest experiences and adhering to safety and security procedures.

You will be responsible for front desk daily paperwork, breakfast display setup, cross-training in housekeeping and laundry as needed, and supporting guest services with a friendly,

Qualifications

• English proficiency to interact with guests and vendors.
• Proficient operation of the property management system and auditing duties.

Responsibilities

• Assist guests, answer phones, check in/out and collect payments per guidelines.
• Handle reservations, registrations, payments and departures per procedures.
• Maintain front desk and lobby area, ensure safety and security compliance.
• Assist with breakfast setup and display maintenance.
• Promote ESA value and convert inquiries to reservations.

Skills

English proficiency

PMS proficiency

Audit & reports

Math calculations

Judgment & guest service

Make it Right resolution

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to interact with guests, handle telephone inquiries, manage check-ins/check-outs, and collect payments in line with company guidelines. The role emphasizes delivering excellent guest experiences and adhering to safety and security procedures.

You will be responsible for front desk daily paperwork, breakfast display setup, cross-training in housekeeping and laundry as needed, and supporting guest services with a friendly,