Guest Services Pro: Reservations & Check-In

Extended Stay America; Smyrna (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee discounts

Job summary

Extended Stay America is seeking a Guest Services Representative in Smyrna, GA. The role emphasizes delivering a welcoming guest experience, handling check-in/check-out, answering phones, and processing payments per company guidelines.

You will support daily front desk responsibilities and help maintain a clean, safe property. As a team member, you will contribute to the Make it Right program, assist with reservations, and identify sales opportunities while ensuring compliance with safety and

Qualifications

• Provide friendly, helpful guest service and resolve inquiries.
• Operate front desk with accuracy including check-in/check-out and payments.
• Maintain accurate housekeeping/concierge paperwork and safety compliance.

Responsibilities

• Check guests in/out and process payments.
• Answer phones and assist guests with requests.
• Promote hotel services and upsell where appropriate.
• Maintain front desk area and public spaces.

Skills

Customer service

English proficiency

Cash handling

PMS experience

Communication

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative in Smyrna, GA. The role emphasizes delivering a welcoming guest experience, handling check-in/check-out, answering phones, and processing payments per company guidelines.

You will support daily front desk responsibilities and help maintain a clean, safe property. As a team member, you will contribute to the Make it Right program, assist with reservations, and identify sales opportunities while ensuring compliance with safety and