Guest Experience Specialist

Extended Stay America; Alpharetta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Extended Stay America in Alpharetta, GA is seeking a Guest Services Representative to deliver outstanding guest experiences. You will assist guests with check-in/check-out, manage reservations and payments, and maintain front desk paperwork in accordance with company guidelines.

A friendly, proactive approach helps resolve issues and maximize guest satisfaction. Strong English communication, basic arithmetic for payments, and adherence to safety procedures are essential.

Qualifications

• English communication proficiency.
• Proficiency with front desk software and check-in/check-out processes.
• Ability to perform basic arithmetic for payments and balancing.
• Ability to follow safety and security procedures.
• Strong customer service orientation.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phones and respond to guest requests.
• Process reservations and payments according to guidelines.
• Maintain front desk area and related paperwork.
• Promote ESA services and amenities to guests.
• Monitor and uphold safety and security policies.

Skills

English proficiency

Front desk operations

Cash handling

Problem solving

Education

High school diploma or GED

Tools

Property Management System

Job description

Extended Stay America in Alpharetta, GA is seeking a Guest Services Representative to deliver outstanding guest experiences. You will assist guests with check-in/check-out, manage reservations and payments, and maintain front desk paperwork in accordance with company guidelines.

A friendly, proactive approach helps resolve issues and maximize guest satisfaction. Strong English communication, basic arithmetic for payments, and adherence to safety procedures are essential.