Guest Services Pro: Front Desk & Reservations - Weekly Pay

esacareers; Timonium (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

401(k) Savings Plan

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest experiences at the front desk. You will assist guests, answer phones, check in/out, and process payments in accordance with company procedures.

Daily tasks include maintaining paperwork, safeguarding cash and guest information, and upholding safety standards. The role emphasizes resolving guest issues through the Make it Right process and delivering a courteous, helpful service culture across all guest

Qualifications

• High school diploma or GED required or equivalent experience.
• Proficient English communication with guests and staff.
• Experience in hotel front desk operations preferred.

Responsibilities

• Assist guests, answer phones, and check guests in/out at the front desk.
• Process reservations, payments, and departures following company procedures.
• Maintain front desk area and ensure cleanliness and organization.
• Handle cash, credit card payments, and city ledger balances accurately.
• Follow safety and security procedures and escalate issues as needed.

Skills

Guest service

English proficiency

Cash handling

PMS system

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest experiences at the front desk. You will assist guests, answer phones, check in/out, and process payments in accordance with company procedures.

Daily tasks include maintaining paperwork, safeguarding cash and guest information, and upholding safety standards. The role emphasizes resolving guest issues through the Make it Right process and delivering a courteous, helpful service culture across all guest