Guest Experience Specialist - Front Desk & Reservations

esacareers; Salt Lake City, Sandy (UT, UT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check guests in/out, and process payments per company guidelines. You will maintain a clean front desk and assist with breakfast setup while upholding safety standards and guest satisfaction.

The role requires clear English communication, accurate cash handling, and the ability to resolve guest issues through the Make it Right process. Weekly pay and a friendly team environment are highlighted benefits.

Qualifications

• HS diploma or GED required with basic guest service experience.
• Ability to process reservations, registrations and payments accurately.
• Must be able to handle guest requests with courtesy and follow Make it Right process.
• Basic arithmetic and data entry proficiency for daily reports.

Responsibilities

• Assist guests, answer phones, and check-in/check-out guests.
• Process reservations, payments and departures per procedures.
• Maintain front desk areas and breakfast setup in a timely manner.
• Assist with housekeeping/laundry cross-training as needed.
• Ensure safety and security procedures are followed and report issues.

Skills

English communication

Cash handling

Front desk etiquette

Guest issue resolution

PMS proficiency

Multitasking

Safety awareness

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check guests in/out, and process payments per company guidelines. You will maintain a clean front desk and assist with breakfast setup while upholding safety standards and guest satisfaction.

The role requires clear English communication, accurate cash handling, and the ability to resolve guest issues through the Make it Right process. Weekly pay and a friendly team environment are highlighted benefits.