Guest Experience Specialist – Front Desk & Reservations

esacareers; Charleston (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, check guests in and out, and process payments according to company guidelines.

The role emphasizes delivering the best possible guest experience, resolving issues through the Make it Right program, and maintaining a clean, organized front desk and lobby area.

Weekly pay, competitive wages, and a supportive team environment are highlighted in the benefits package.

Qualifications

• High School Diploma or GED or equivalent experience.
• Ability to communicate in English.
• Experience using a property management system is preferred.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Check guests in and out and process payments.
• Maintain front desk area, lobby, and breakfast setup in a clean, organized manner.
• Resolve guest issues through the Make it Right process with courteous service.
• Sell hotel services and identify sales opportunities while adhering to company standards.

Skills

Guest service excellence

Effective communication

English proficiency

PMS knowledge

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, check guests in and out, and process payments according to company guidelines.

The role emphasizes delivering the best possible guest experience, resolving issues through the Make it Right program, and maintaining a clean, organized front desk and lobby area.

Weekly pay, competitive wages, and a supportive team environment are highlighted in the benefits package.