Guest Services Associate - Weekly Pay & Benefits

Extended Stay America; Bluffton (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company guidelines. You will complete front office paperwork and ensure safety and security procedures are followed for guests and associates.

The role includes processing reservations, handling cash and card transactions, and maintaining a clean, organized front desk and lobby area.

Qualifications

• Proficient in English and clear communication with guests and colleagues.
• Able to operate the property management system and process shift reports.
• Understand and comply with safety rules and operating manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic for payments and balances.
• Exercise good judgment at all times.
• Address and resolve guest-related issues.

Responsibilities

• Assist guests with check-in and check-out and collect payments.
• Answer phones and handle front desk daily paperwork.
• Process reservations, registrations, payments, and departures.
• Maintain cash, credit card, and city ledger balances.
• Set up and break down breakfast display as required.
• Maintain a clean, organized front desk and common areas.
• Promote ESA and convert inquiries into reservations.
• Gather guest information and identify sales opportunities.
• Conduct property tours to ensure brand standards.
• Provide reasonable accommodations for guest requests when possible.
• Adhere to all safety and security policies and report issues promptly.

Skills

English proficiency

PMS proficiency

Audit function

Safety procedure compliance

Guest issue resolution

Cash handling

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company guidelines. You will complete front office paperwork and ensure safety and security procedures are followed for guests and associates.

The role includes processing reservations, handling cash and card transactions, and maintaining a clean, organized front desk and lobby area.