Guest Services Pro — Front Desk & Reservations

esacareers; Lake Forest (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle check-ins/outs, answer phones, and collect payments per policy. You will maintain front desk areas and support breakfast service while promoting our brand values.

The role emphasizes guest satisfaction, safety compliance, and proactive issue resolution, with opportunities to upsell and contribute to team goals.

Qualifications

• High school diploma or GED required or equivalent.
• Ability to interact professionally with guests and associates.
• Familiarity with front desk operations and cash handling.

Responsibilities

• Assist guests, answer phones, check in/out and process payments.
• Complete front office paperwork and maintain safety procedures.
• Resolve guest issues using the Make it Right process with courtesy.
• Operate reservations, registration, and departures per guidelines.
• Maintain cash, credit card and city ledger accounts accurately.
• Set up and maintain breakfast display in a timely manner.
• Keep front desk and common areas clean and organized.
• Promote ESA value and convert inquiries into reservations.
• Collect guest information and identify sales opportunities.
• Conduct periodic property tours to ensure brand standards.
• Provide reasonable accommodations for guest requests when possible.
• Adhere to all company policies including key control and safety reporting.

Skills

English proficiency

PMS system

Audit function

Safety procedures

Reports preparation

Mathematical operations

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

PMS system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle check-ins/outs, answer phones, and collect payments per policy. You will maintain front desk areas and support breakfast service while promoting our brand values.

The role emphasizes guest satisfaction, safety compliance, and proactive issue resolution, with opportunities to upsell and contribute to team goals.