Guest Services Pro: Front Desk & Reservations

Extended Stay Hotels; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America in San Diego is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments according to company guidelines. You will also manage daily front office paperwork and ensure safety procedures are followed for all associates and guests.

The role requires delivering excellent guest service, resolving issues through ESA’s Make it Right process, and maintaining a clean, organized front desk and lobby area.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; ability to process reservations, registrations, payments and departures.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Assists guests, answers phones, checks guests in and out, and collects payment per company guidelines.
• Process reservations, registration, payment, and departures; maintain cash, credit card and city ledger accounts.
• Setup and maintain breakfast display; keep front desk, lobby and common areas organized and clean.

Skills

English proficiency

PMS experience

Cash handling

Guest service

Communication

Education

High school diploma or GED

Job description

Extended Stay America in San Diego is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments according to company guidelines. You will also manage daily front office paperwork and ensure safety procedures are followed for all associates and guests.

The role requires delivering excellent guest service, resolving issues through ESA’s Make it Right process, and maintaining a clean, organized front desk and lobby area.