Guest Services Associate - Front Desk & Reservations

Extended Stay America, Inc.; Tuscaloosa (AL); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great environment

Employee recognition

Vision insurance

401(k)

EAP

Employee perks program

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, handle check-ins/outs, and manage payments. You will respond to guest requests and ensure daily front desk paperwork aligns with company procedures.

Responsibilities include resolving guest issues, promoting ESA’s service culture, processing reservations, and maintaining cash and city ledger accounts with accuracy. A strong emphasis on safety and cleanliness is expected across lobby and common areas.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Comply with safety rules, operating and maintenance instructions, and procedures.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments.
• Process reservations, registration, payment, and departures per guidelines.
• Handle in-house balances and cash, credit cards, and city ledger accounts.
• Maintain breakfast display and keep front desk and lobby organized.

Skills

English proficiency

PMS operation

Safety compliance

Routine reporting

Guest issues resolution

Cash handling

Sales & reservations

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, handle check-ins/outs, and manage payments. You will respond to guest requests and ensure daily front desk paperwork aligns with company procedures.

Responsibilities include resolving guest issues, promoting ESA’s service culture, processing reservations, and maintaining cash and city ledger accounts with accuracy. A strong emphasis on safety and cleanliness is expected across lobby and common areas.