Guest Experience Specialist

Extended Stay America; San Diego (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Employee Perks Program

Job summary

Extended Stay America in San Diego, CA seeks a Guest Services Representative to provide exceptional guest service, handle check-ins/outs, and process payments at the front desk. You will maintain a clean, welcoming lobby, assist with inquiries, and promote ESA’s service culture throughout each shift.

The role requires strong English communication, cash handling, and proficient use of the property management system, with a focus on safety and security procedures and daily paperwork.

Qualifications

• Excellent English communication with guests, team members, and vendors.
• Proficient operation of the property management system.
• Ability to handle cash, credit payments, and daily reports.
• Strong problem-solving and guest-first service mindset.
• Professional phone and in-person guest interaction.

Responsibilities

• Assist guests with inquiries and requests, with follow-through.
• Check guests in and out and process payments.
• Answer phones and direct calls as needed.
• Maintain front desk and lobby area in accordance with standards.
• Promote the ESA service culture and resolve issues via Make it Right.
• Follow safety and security procedures.
• Prepare front office daily paperwork.
• Upsell and convert inquiries into reservations.

Skills

Customer service

Cash handling

Phone etiquette

Communication

Problem solving

English proficiency

POS system

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in San Diego, CA seeks a Guest Services Representative to provide exceptional guest service, handle check-ins/outs, and process payments at the front desk. You will maintain a clean, welcoming lobby, assist with inquiries, and promote ESA’s service culture throughout each shift.

The role requires strong English communication, cash handling, and proficient use of the property management system, with a focus on safety and security procedures and daily paperwork.