Guest Services Pro — Front Desk & Reservations

Extended Stay America, Inc.; Plymouth Township (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America, Inc. in Philadelphia area is seeking a Guest Services Representative to welcome guests, answer phones, and check guests in and out with accuracy and courtesy.

You will collect payments and complete daily front-desk paperwork while ensuring safety and security procedures are followed for all associates and guests. Key duties include handling reservations, maintaining incident-free front desk areas, and promoting ESA’s service culture.

Qualifications

• Must speak English proficiently to interact with guests and vendors.
• Proficient operation of the property management system; process audits as needed.
• Follow safety rules and operating manuals consistently.
• Complete routine reports and correspondence accurately.
• Perform basic arithmetic across different units of measure.
• Exercise good judgment in all guest-related scenarios.
• Resolve guest issues effectively through standard procedures.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments.
• Complete front desk daily paperwork and enforce safety procedures.
• Process reservations and departures in line with guidelines.
• Maintain cash, credit card, and city ledger accounts for the property.
• Set up and take down breakfast display in a timely manner.
• Keep front desk, lobby and common areas organized and clean.
• Upsell ESA services to convert inquiries into reservations.

Skills

English proficiency

PMS operation

Safety/compliance

Routine reporting

Basic math

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America, Inc. in Philadelphia area is seeking a Guest Services Representative to welcome guests, answer phones, and check guests in and out with accuracy and courtesy.

You will collect payments and complete daily front-desk paperwork while ensuring safety and security procedures are followed for all associates and guests. Key duties include handling reservations, maintaining incident-free front desk areas, and promoting ESA’s service culture.