Guest Services Specialist - Front Desk & Reservations

Extended Stay America, Inc.; Gainesville (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discou

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to deliver exceptional guest experiences across check-in/out processes, payments, and front desk operations.

You will answer phones, assist guests, and maintain accurate daily paperwork while upholding ESA safety standards and policies. The role requires strong English communication, basic math for transactions, and a friendly, professional approach in a hotel environment.

Qualifications

• High school diploma or GED or equivalent.
• Proficient English communication.
• Proficient use of property management system software.
• Ability to perform routine audits and reports.
• Basic math skills for transactions and balance handling.
• Good judgment and guest issue resolution.

Responsibilities

• Assist guests and respond to inquiries with courtesy and accuracy.
• Answer phones and handle guest requests promptly.
• Check guests in and out and collect payment per guidelines.
• Complete front office paperwork and ensure safety procedures are followed.
• Maintain cash, credit card, and city ledger accuracy.
• Set up breakfast display and maintain front desk areas neat and organized.
• Promote ESA value and convert inquiries into reservations and stays.
• Gather guest information for sales leads and follow up on opportunities.

Skills

English proficiency

Guest service

Problem solving

Good judgment

Numeric ability

Reporting skills

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to deliver exceptional guest experiences across check-in/out processes, payments, and front desk operations.

You will answer phones, assist guests, and maintain accurate daily paperwork while upholding ESA safety standards and policies. The role requires strong English communication, basic math for transactions, and a friendly, professional approach in a hotel environment.