Guest Services Pro | Front Desk & Reservations

HHM Hospitality; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a friendly manner according to brand standards. You will register guests, assign rooms, handle payments, and assist with reservations using the PMS system.

The role emphasizes timely responses to guest requests, handling complaints, and maintaining satisfaction scores. Familiarity with PMS is preferred; prior customer service experience is required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Compute bills, collect payments and provide change.
• Transmit and receive messages using the PMS or telephone.
• Respond to guest requests promptly.
• Receive and resolve guest complaints as needed.
• Secure guests' valuables in hotel safe when needed.
• Assist in the breakfast area or with luggage during peak times.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Communication skills

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and serve guests in a friendly manner according to brand standards. You will register guests, assign rooms, handle payments, and assist with reservations using the PMS system.

The role emphasizes timely responses to guest requests, handling complaints, and maintaining satisfaction scores. Familiarity with PMS is preferred; prior customer service experience is required.