Guest Experience Specialist — Front Desk

HHM Hospitality; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages for full time and/or

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 TELUS Health access

Travel Discounts

Commuter Transit and Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner according to hotel standards. You will handle reservations, process payments, and balance accounts using the PMS system.

The role offers full-time and part-time opportunities in a dynamic environment with varied shifts, including holidays and weekends. Applicants should have a high school diploma and customer service experience; PMS knowledge is preferred, and travel discounts and

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Process payments and handle bills.
• Make reservations and manage the PMS system.
• Respond to guest requests and resolve complaints.
• Maintain safety and cleanliness standards.

Skills

Customer service

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner according to hotel standards. You will handle reservations, process payments, and balance accounts using the PMS system.

The role offers full-time and part-time opportunities in a dynamic environment with varied shifts, including holidays and weekends. Applicants should have a high school diploma and customer service experience; PMS knowledge is preferred, and travel discounts and