Guest Service Agent - Front Desk & Guest Experience

HHM Hospitality; Pasadena (CA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages for full time and (

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Descripción de la vacante

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with brand and sustainability standards. You will handle reservations, process payments, and assist with luggage during peak periods.

The role requires prior customer service experience, basic PMS knowledge, and a high school diploma or equivalent. You will balance accounts, respond promptly to requests, and strive to maximize guest satisfaction across the property.

Formación

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Conocimientos

Customer service

PMS systems

Educación

High school diploma or equivalent

Descripción del empleo

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with brand and sustainability standards. You will handle reservations, process payments, and assist with luggage during peak periods.

The role requires prior customer service experience, basic PMS knowledge, and a high school diploma or equivalent. You will balance accounts, respond promptly to requests, and strive to maximize guest satisfaction across the property.