Guest Services Pro — Front Desk & Reservations

Extended-Stay-Hotel; Louisville (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America in Louisville, KY seeks a Guest Services Representative to handle front desk duties, reservations, and payments. You will assist guests, answer phones, and ensure safety and security procedures are followed while delivering friendly service.

The role requires strong English communication, basic math, and the ability to work in a fast-paced hotel environment. Weekly pay and comprehensive benefits are offered.

Qualifications

• High school graduate or equivalent and related experience preferred.
• Ability to follow procedures and maintain accuracy in daily tasks.
• Comfort interacting with guests in a fast-paced hotel environment.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment per guidelines.
• Handle front desk daily paperwork and ensure safety procedures are followed.
• Resolve guest issues through Make it Right and treat guests with respect.
• Process reservations and maintain cash, credit, and city ledger accounts.
• Maintain breakfast display, lobby, and common areas in good condition.

Skills

English proficiency

PMS software

Safety procedures

Reporting

Math skills

Guest resolution

Communication

Education

High School Diploma or GED

Job description

Extended Stay America in Louisville, KY seeks a Guest Services Representative to handle front desk duties, reservations, and payments. You will assist guests, answer phones, and ensure safety and security procedures are followed while delivering friendly service.

The role requires strong English communication, basic math, and the ability to work in a fast-paced hotel environment. Weekly pay and comprehensive benefits are offered.