Guest Services Pro — Front Desk & Reservations

Stonebridge Companies; Frederica (DE); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Frederica, Delaware, is hiring a GUEST SERVICE AGENT responsible for ensuring excellent customer service at the front desk. The ideal candidate will manage check-ins and check-outs efficiently, respond to guest inquiries, and resolve any complaints. This role involves maintaining a friendly atmosphere while adhering to hotel procedures.

Qualified candidates should have a one-year certificate from college or technical school, or related experience. This position offers comprehensive benefits including medical, dental, vision, 401(k) matching, and more.

Qualifications

• 3–6 months related experience and/or training.
• Ability to read and comprehend simple instructions.
• Fluent English speaking ability.

Responsibilities

• Serve as the primary contact for all guests during their stay.
• Operate front desk and provide exceptional guest service.
• Respond to guest inquiries and resolve complaints.

Skills

Customer Service Skills

Accuracy and Thoroughness

Productivity

Initiative

Accountability

Education

One-year certificate from college or technical school

Job description

Stonebridge Companies in Frederica, Delaware, is hiring a GUEST SERVICE AGENT responsible for ensuring excellent customer service at the front desk. The ideal candidate will manage check-ins and check-outs efficiently, respond to guest inquiries, and resolve any complaints. This role involves maintaining a friendly atmosphere while adhering to hotel procedures.

Qualified candidates should have a one-year certificate from college or technical school, or related experience. This position offers comprehensive benefits including medical, dental, vision, 401(k) matching, and more.