Guest Service Agent

Stonebridge Companies; Frederica (DE); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical benefits

401(k) matching

PTO

Wellness support

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent for their Frederica, Delaware location. This role is vital for managing guest check-ins and check-outs while ensuring a high level of customer service. The successful candidate will maintain accurate guest records and assist with inquiries regarding hotel services and local attractions.

The position offers part-time, full-time, and seasonal shifts with comprehensive benefits including medical and 401(k) matching. The role requires working in a dynamic environment with flexible scheduling.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service skills for effective guest interactions.
• Ability to handle cash transactions and basic bookkeeping tasks.

Responsibilities

• Greet and register guests upon arrival.
• Manage room availability and guest accounts.
• Assist guests with inquiries and provide information.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Proficiency in property management systems

Tools

Property management systems

Office software (Word, Excel)

Job description

Title: Guest Service Agent

Location: Frederica, Delaware

FLSA: Exempt/Non-Exempt

Status: Part-time, full-time, seasonal, on-call

Reports to: Front Office Manager

Pay Range: Enter hourly rate range or salary range depending on position

Job Summary

The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check‑out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

The position is primarily indoor work within the hotel’s front desk and lobby areas. It requires standing and walking for long periods, lifting and carrying up to 10lb. occasionally, and working a flexible schedule that includes evening, weekend, and holiday shifts. Frequent use of a computer and telephone to interact with guests and team members is required.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications will be evaluated based on qualifications and the ability to meet the position’s requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

This position will no longer be available after 2026-07-01. Applications are no longer accepted.