Guest Services Agent - Front Desk, PTO & 401(k)

Stonebridge Companies; Delaware; On-site; USD 48,711,936 - 51,577,344; Full time

Job summary

Stonebridge Companies in Fenwick Island, DE is seeking a Guest Service Agent to support front desk operations, check-in/out, and guest records with accuracy. You will handle reservations, verify payments, post charges, and coordinate with housekeeping while delivering outstanding guest service.

This role requires cash handling, PMS proficiency, and strong communication, with flexibility for evenings and weekends.

Qualifications

• Previous experience in a hotel front desk or guest service role.
• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving and organizational skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Process basic bookkeeping tasks and balance cash at shift end.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local attractions.

Skills

Customer service

Communication

Cash handling

PMS software

Office software

Tools

Word

Excel

Job description

Stonebridge Companies in Fenwick Island, DE is seeking a Guest Service Agent to support front desk operations, check-in/out, and guest records with accuracy. You will handle reservations, verify payments, post charges, and coordinate with housekeeping while delivering outstanding guest service.

This role requires cash handling, PMS proficiency, and strong communication, with flexibility for evenings and weekends.